Support should make things simpler. Here’s what we agree together.
01
Review your setup
We look at your website, how it’s hosted and what help you need. For a site we didn’t build, we confirm compatibility before accepting support.
02
Define the support
Choose the help that fits your business, with a clear written agreement before we start.
03
Request and review
Send us the changes you need. We confirm what’s in scope, clarify anything extra and keep you informed as the work is completed.
Clear scope, no surprises
Hosting is separate
Hosting keeps your site available online. Support covers agreed work on it. Domain renewals and hosting fees are listed separately, so you can see what you’re paying for.
Before support starts, we’ll agree what’s covered, the available update time, support hours, response arrangements and costs. Larger projects and third-party charges are quoted separately.
What needs looking after?
Send us your website address and the kind of help you’re looking for.
We’ll review the setup and discuss a practical scope. You don’t need to know the technical details to get started.